Refund policy

Return & Exchange Policy

Hum Faraz Sheraz Fabrics par aapko behtareen quality aur shopping ka shandar tajarba dainay k liye committed hain. Agar aap apni purchase se mukammal tor par satisfied nahi hain, to aap hamari 14-day Return & Exchange Policy ka faida utha sakty hain.

1. Eligibility Criteria (Return ya Exchange kab ho sakta hai?)

Aapka order delivery k 14 din k andar return ya exchange kiya ja sakta hai, agar:

  • Fabric/Suit bilkul unwashed, unworn, aur original condition mn ho.

  • Product k sath lagi hui brand tags aur original packaging intact (mehfooz) ho.

  • Suits agar unstitched hain, to wo cut ya silay hue nahi honay chahiye.

2. Exchange Policy

Agar aapko design pasand nahi aaya ya koi aur cheez exchange karni hai:

  • Aap hamaray WhatsApp customer support par rabta kar k exchange request darj karwa sakty hain.

  • Exchange ki surat mn nai product aapko bheji jaye gi. (Customer ko exchange delivery charges pay karnay hon gay, agar hamari taraf se koi fault na ho).

3. Refund Policy (Paisa Wapsi)

  • Agar aapko product pasand nahi aati aur aap refund chahty hain, to product hamaray warehouse wapas pohnchnay aur check honay k baad aapko refund kar diya jaye ga.

  • Refund ki raqam Bank Transfer, JazzCash, ya EasyPaisa k zariye 3 se 5 working days mn aapko send kar di jaye gi.

  • Note: Delivery charges refund nahi hotay, sirf product ki price refund ki jaye gi.

4. Damaged ya Wrong Item

Agar aapko koi kharab (damaged), defected, ya galat suit deliver ho jata hai:

  • Hum aap se us ka koi charge nahi lain gay.

  • Mukammal exchange ya refund Free of Cost kiya jaye ga. Delivery charges bhi hum khud bear karain gay.

Return & Exchange Ka Tariqa (How to Apply):

  1. Hamaray Support par Rabta Karain: Aap apnay order number aur product ki picture k sath hamaray official WhatsApp Number ya Email par rabta karain.

  2. Parcel Wapas Bhejin: Hamaray support representative ki confirmation k baad, aapko product hamaray diye gaye address par kisi bhi local courier (TCS, Leopard, M&P, ya Pakistan Post) k zariye wapas bhejna ho gi.

  3. Process: Jaisay hi aapka parcel hamain milega, 24-48 ghanton mn aapka exchange order ya refund process kar diya jaye ga.

Hamaray Customers k Liye Khas Saholat: Hum customer trust ko sab se agay rakhty hain. Kisi bhi maslay ki surat mn hamari support team aapko mukammal guide karay gi takay aapka shopping experience kharab na ho.