Shipping policy

Shipping & Delivery Policy

Faraz Sheraz Fabrics par hamari koshish hoti hai k aap ka pasandida suit sahi salamat aur jald az jald aap tak pohnchay. Pakistan bhar mn hamari shipping details darj-zail hain:

1. Delivery Time (Parcel kab milega?)

  • Major Cities (Lahore, Karachi, Islamabad, Faisalabad, wagera): Order confirm honay k baad 2 se 3 working days mn delivery ho jati hai.

  • Other Cities & Remote Areas: Pakistan k baqi chotay shehron aur door-draz ilaqon mn delivery mn 3 se 5 working days lag sakty hain.

  • Note: Sunday aur Public Holidays (sarkari chuttiyon) k din courier companies delivery process nahi kartin.

2. Shipping Charges (Delivery Fees)

  • Free Home Delivery: Hum apnay customers k liye pooray Pakistan mn Free Shipping faraham karty hain (agar aap makhsoos orders par free delivery day rahay hain).

  • Agar kisi makhsoos sale ya product par delivery charges hon, to wo checkout page par aapko saaf tor par dikha diye jain gay.

3. Order Confirmation Process

  • Website par order place karnay k baad, hamari team aap se WhatsApp ya Call k zariye order confirm karti hai.

  • Order confirm honay k baad hi parcel dispatch (rawana) kiya jata hai. Agar 48 ghanton tak aap se rabta na ho sakay, to order cancel kar diya jata hai.

4. Cash on Delivery (COD) & Open Parcel Policy

  • Hum pooray Pakistan mn Cash on Delivery (COD) ki sahulat detay hain, yaani paisay aap ne us waqt dainay hain jab parcel aap k hath mn pohnchay ga.

  • Allow to Open Parcel: Customer trust hamari priority hai. Aap rider k samny parcel open kar k apna suit check kar sakty hain.

  • Guzarish: Parcel open kar k check zaroor karain, magar rider ko bura bhala kehnay ya parcel damage karnay se garez karain. Agar koi bhi masla ho (jaise galat color ya defect), to aap direct hamaray WhatsApp support par rabta kar sakty hain.

5. Tracking Your Order

  • Jaisay hi aap ka parcel hamaray warehouse se rawana (dispatch) hoga, aap ko SMS ya WhatsApp par courier company (TCS, Leopards, ya BlueEX wagera) ka Tracking Number bhej diya jaye ga. Aap online apnay parcel ki muqammal location track kar sakty hain.

6. Delivery Delays (Tawaqu)

  • Kisi na-guzeer surat-e-haal mn (jaise kharab mausam, harrtal, ya rasta band honay ki wajah se) delivery mn 1-2 din ki deri ho sakti hai. Aisi surat mn hamari customer support team aap se mukammal tawan (cooperate) karay gi.